Job Description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to The Director of Outpatient Clinics or Practice Manager, the Practice Assistant encompasses both administrative support and medical assistant support to the outpatient clinics. This position is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations including some or all of the following responsibilities: Requires problem-solving skills, a positive approach to teamwork, strong communication skills, the ability to handle multiple priorities, attention to detail and a focus on customer service. Assists in maintaining an organized, clean and professional physical environment in the clinic. Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians. Assists with the patient preparation for patient’s office visit and ensures the highest quality care for patients seen in the outpatient clinics, by supporting the physicians and by supporting the operational needs of the department. DUTIES AND RESPONSIBILITIES Acts as a liaison between patients, referring physicians, other hospital services, external customers and the physicians. Patient scheduling, check-in, check-out, co pay collection, patient follow-up, phone call management, billing, medical records, and other administrative activities such as supply management and correspondence. Manages referrals, and submit Prior Authorizations for imaging studies as needed Ensures the effectiveness of the clinic operations and maintains a professional appearance and environment. Ensures that patient’s needs are met. Responds to patient inquiries and resolves issues by working with providers and staff in a professional manner. Ensures patient satisfaction is a priority. Reports on-going problems to the director. Assists with chart preparation in advance of patients’ visits, in collaboration with co-workers. Greets and escorts patients to exam room. Completes vital signs and weights, as necessary. Call in prescriptions to pharmacies as ordered by physician. Problem-solves patient issues such as referrals, appointments, and test questions. Checks voice mail messages throughout day and communicates unresolved issues to appropriate staff member. Checks mail and operates fax, copier and printer daily. Assists patient as needed, i.e. wheelchairs, changing, bathroom, etc. Keeps exam rooms clean and insures supplies are stocked as needed. Organizes daily schedules for the department. Assists physician with EKG’s, EMG’s, casting, urine dipstick as needed per specialty. Enters billing charges into Meditech and CCC. Compiles reports, tests, etc and scans needed information into electronic medical record. Inventories and orders office and clinic supplies.

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