Job Description

Position: Specialist, Child Care Financial Aid Level I or II 

Location: Charlotte, NC. First 6 months onsite, then turns to hybrid schedule of 3 days onsite, 2 days remote. 

Hours: Monday-Friday, 8am – 5pm. 

Type: Full-Time, Clerical 

About Us: Child Care Resources Inc. (CCRI) is a private, non-profit child care resource and referral (CCR&R) agency in Charlotte, NC. We are dedicated to ensuring that all children have access to high-quality, affordable early learning and school-age opportunities that enable them to succeed in school and life. Our centers of expertise include Family Information Services, Program and Business Consultation, Financial Aid, and Research and Policy Development. 

Position Overview: We are seeking a dedicated Specialist for our Child Care Financial Aid department. This role can be filled at Level I or Level II, depending on the candidate's education and experience. The primary purpose of this role is to evaluate and assess needs to determine eligibility for child care financial assistance, and to provide information and referrals for other needed or requested services. 

Key Responsibilities:  

• Serve as agency intake/case management staff and determine the appropriateness of requests for financial assistance with child care services. 
• Provide information on child care options and assist clients in arranging child care placement in the program of the parent’s choice. 
• Educate and assist families in addressing child care issues. 
• Provide families with consumer information and resources available to enable them to achieve self-sufficiency (e.g., tax information, community resources, housing). 
• Certify child care services, place children in appropriate child care situations, issue vouchers, and close child care cases in a timely manner. 
• Use personal transportation for periodic visits to centers, family child care homes, and unregulated providers. 
• Hold conferences with center directors, teachers, and parents as needed. 
• Perform other duties as needed to support the agency’s mission and goals. 

Performance Requirements:  

• Ensure timely and appropriate communications within and external to the organization. 
• Comply with policies of CCRI and the Division of Child Development. 
• Maintain confidentiality and advocate for children and families in support of the agency mission and goals. 

Qualifications:  

• Level I: Associate’s degree in Social Work (or related field). 
• Level II: Bachelor’s degree in Social Work (or related field). 
• Ability to read paystubs and calculate income. 
• Knowledge of child development, state and local eligibility regulations for funding and child care services, and child care licensing regulations. 
• Ability to use good judgment in interpreting policies uniformly and fairly. 
• Ability to tolerate different lifestyles, develop effective working relationships, and deal tactfully with clients, peers, and others. 
• Ability to establish good rapport with parents, child care providers, and CCRI staff. 
• Ability to work well under stress and meet deadlines. 
• Adaptability to administrative and policy changes. 
• Good computer skills. 
• Bi-lingual skills are a plus. 



COVID-19 Policy: CCRI requires all employees to be COVID-19 vaccinated. 

Why Join Us?At CCRI, you will be part of a passionate team dedicated to making a difference in the lives of children and families. We offer a supportive work environment where your contributions are valued and your professional growth is encouraged. 

Apply Today!If you are committed to supporting families and ensuring high-quality child care, we invite you to apply for this exciting opportunity. 

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